IPGA Office Temporarily Closed
IPGA staff is now working from home in response to the COVID-19 outbreak. Staff will continue to work and be responsive to needs of the membership. We are asking members to contact the office via email. We will be checking voicemail on a daily basis and if you leave a message, we will get back to you as soon as possible. Thank you for your patience. We hope you are well during this temporary situation.
Non-Essential Indiana Workers Ordered to Stay at Home: Propane industry NOT included in the order
Governor Eric Holcomb has just issued an order that all non-essential Indiana workers should remain in their homes beginning March 25th through April 6th. To review the Executive Order, please click here.
Please be advised, the Indiana propane industry has been deemed an essential service. This means that Indiana retail propane operations and operations of those in the propane supply chain that make it possible for the propane industry to provide its services REMAIN ESSENTIAL to the state of Indiana. Likewise, this means that the IPGA and its members should continue to provide its services and propane fuel to those that rely on propane for their homes and businesses.
The IPGA continues to recommend that ALL IPGA members take the precautions to maintain social distancing, practicing the highest standards of hygiene, and frequently wash hands and surfaces at your workplaces. The IPGA also recommends members make adjustments to limit contact with your customers during home deliveries and at your retail operations. The IPGA recommends any members with showrooms discontinue those operations. The IPGA recommends members utilize more drop box payments and credit card payments to limit customer interaction. The IPGA also encourages all members to encourage your employees that are sick to remain at home. Above all, be smart with how you conduct yourselves, your employees and your operations during this crisis.
Please be advised that the IPGA will continue to place COVID related news updates for the industry here on this page. The IPGA staff will continue working but staff be working from home. The best way to reach the IPGA will be vial email at [email protected].
Your Propane Business and COVID-19
As the effects of the COVID-19 pandemic continue, the IPGA would like to share a few important thoughts. Our goal is not to add to the hysteria or suggest a reason to panic, but to offer reasonable guidance for your business operations during this challenging time. These are only suggestions and you can decide if or how they may benefit your company.
The propane industry by nature tends to have minimal interactions with customers as drivers and techs perform their functions in a controlled environment. Still, you may want to discuss with field personnel their interaction with customers. Understandably, people may be more wary of contact with others.
Similarly, you may want to consider notifying your customers that your drivers are being asked to limit customer interaction. Let them know you appreciate their faith and trust in you, and that in return your employees are keeping an eye on customer safety from all angles.
Consider limiting employee exposure to customer homes in non-emergency situations. When in-home customer assistance is needed, remind your employees to limit customer exposure and practice sound hygiene to limit liability and exposures.
If you do not already have one, consider a payment drop box to limit exposure to those customers that pay bills in person. It’s true that customers and staff often enjoy good relationships and the opportunity to visit over the counter, but some may feel more comfortable with a hands-off option.
Encourage more customers to pay bills via credit card or online payments to limit exposure and lines in your office. It might be time to review your credit card processing supplier and shop for lower fees as this option is increasing in demand while interest rates drop.
Impact on Low-Income Customers
COVID-19 will impact the lives of everyone to some degree. Low-income customers, however, will have fewer options if employment and benefits are interrupted.
Wage-earners whose place of employment is closed or families that lose daycare and have to miss work to stay home will feel immediate financial strain. The processing of low income assistance payments may be impacted if/when state work stoppages or employee absenteeism occurs. Homebound residents may also go through product a little faster than expected, so keeping an eye on tank levels even as the winter fades may be a good idea. Anticipate these customer needs and work with them to have a plan. We’re all in this together.
Beyond your company’s previous experience with flu or other seasonal illness outbreaks, COVID-19 may present a new challenge for your workforce. How will you handle employee absenteeism should it strike several members of your workforce for extended periods? Treatment for diagnosed or suspected outbreaks could idle an employee for two weeks or more. If schools or daycares close or remain closed as a result of COVID-19, how will your employees and their families juggle the demands of in-home care with the needs of supplying propane to your customers?
There may be no “right” answers to these questions but it’s important to ask them before the moment comes. Please consider how your company and its employees will respond to the potential workforce impacts of a COVID-19 outbreak.
DOR Waives Certain Motor Carrier Requirements Due to COVID-19
- Out-of-state motor carriers who are delivering COVID-19 supplies do not need to obtain trip permits or register with the International Registration Plan (IRP) or the International Fuel Tax Agreement (IFTA) before entering Indiana. Upon request, drivers must be able to prove they are hauling food, goods, medical supplies, other equipment and supplies to address the public health threat posed by COVID-19. This waiver will expire on May 22, 2020.
- IRP or Base Plate registrations (BPR) expiring on March 31, 2020, or April 30, 2020, will not expire until May 31, 2020. Also, an Indiana-based IRP or BPR registrant may delay a registration renewal and/or payment for registrations effective May 1, 2020, until May 31, 2020.
- Any delayed IRP renewal registrations and/or payments must have an effective renewed IRP registration submitted to DOR by June 1, 2020.
- Indiana-based IFTA licensees that file quarterly motor carrier fuel tax returns may delay the first quarter’s return (ordinarily due April 30, 2020) to May 31, 2020. Also, following IFTA’s recommendation, DOR waives the requirements to display or possess IFTA credentials until May 22, 2020.
Temporary Propane Installations for COVID-19 Response
Hours of Service Waiver in Indiana
The FMCSA has expanded its current hours of service waiver to include the delivery of propane that is needed to provide direct assistance in support of relief efforts related to the COVID-19 outbreaks. This waiver applies in all 50 states and the District of Columbia. The waiver shall remain in place until the termination of the emergency or until 11:59 P.M. (ET) on April 12, 2020. Click here for the service relief. If you or any of your drivers utilize the exemption, the PPGA recommends having this waiver placed with each driver in each truck.
Additionally, Governor Holcomb has issued a state specific emergency waiver for hours of service in Indiana. The waiver includes, “commercial motor vehicles, including those who deliver food, goods, and items to Indiana businesses for purchase or use by Hoosiers…” This waiver expires on April 5, 2020.
Click here for the service relief. If you or any of your drivers utilize the exemption, the IPGA recommends having this waiver placed with each driver in each truck.
Legislative Alert: LIHEAP Funding
Congress is considering a number of programs to provide relief to Americans during the COVID-19 crisis, including sending an additional $1.4 billion in LIHEAP funding to the states. This funding could help more than 4 million households suffering financial hardship pay energy bills. Send an email today to your federal representatives and urge them to support additional LIHEAP funding in relief legislation.
Congress is deciding now on these programs, so we need you to take action as soon as possible. And ask your colleagues and customers to also send messages!
For more information, contact NPGA’s Michael Baker.
Indiana Emergency Pricing
The IPGA has full faith that our member’s top priority is to the health and safety of their employees and customers during this COVID-19 pandemic but it is always a good reminder that there are orders and statutes on pricing in times of emergency. As a company you should be aware of this important information.
NPGA COVID-19 Resources
There is now a new section on NPGA’s website with COVID-19 response documents. To access the documents, click here, then look for “COVID-19 Documents” under “Benefits and Services.”
The documents include language that can be made specific to a company should an employee contract COVID-19, language that can be made specific to a company on general COVID-19 prevention practices, the OSHA bulletin on worker safety regarding COVID-19, a FAQ for COVID employee/employer questions, as well as a summary of marketer common practices. Please note we plan to update these materials as needed. And as this situation evolves, we also appreciate any feedback on what you or your members need.
IPGA will post information at indianapropane.com with information and updates relevant to the Indiana propane industry. Continue to check back for updates.